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本帖最后由 applandtea 于 2018-8-31 16:00 编辑
Dear valued customers,
If you have instances with HKBN, please pay attention to the following announcement.
I am very sorry to inform you, due to massive inbound DDoS attack to our HKBN lines recently, HKBN has terminated all of our services, contracts and rejected our request to access our datacenter. As a result, we can't recover any data from those servers.
To minimize the downtime, we have already reached to another Hong Kong local ISP to provide us another HKBN-optimized plan. We also set up new hardware to continue providing service to our customers.
For compensation, we now provide two options for our customers to choose from:
I. We create new instances instead of the old ones, extending all current billing cycles free for 2 months (60 days).
e.g., the next billing date 15/Aug/19 shifts to 15/Oct/19 after this operation.
II. We cancel all your affected service and refund the cost of the current billing cycle plus rest of the cycle days.
e.g., the next billing date 15/Aug/19 ($30.00), today is 30/Aug/19, and the refund will be $30.00 + $15.00 = $45.00.
Please advise, if you choose the option II, please open a ticket with the title starting with "[Refund Req Case #29081803]" and set department to "Billing". All irrelevant tickets will not be processed.
We are sorry for any inconvenience incurred. When we have access to our machine in the future, we may provide data recovery service for free should you need.
We have closed all the tickets related with this issue which already opened, for the workload of our team member consideration.
Hong Kong DevOps Team
Pump Inc.
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亲爱的客户价值,
如果你有香港宽频的例子，请留意以下公告。
我非常抱歉地通知您，由于最近大量的入站DDoS攻击我们的HKBN线路，HKBN已经终止了我们所有的服务、合同，并拒绝了我们访问我们的数据中心的请求。因此，我们无法从这些服务器恢复任何数据。
为减少停机时间，我们已联络另一家香港本地的互联网服务供应商，为我们提供另一项优化计划。我们还建立了新的硬件继续为我们的客户提供服务。
作为补偿，我们现在为客户提供两种选择:
I.我们创建新实例而不是旧实例，将所有当前的计费周期免费延长2个月(60天)。
例:下次开票日期为15/ 8 /19，到开票日期为15/ 10 /19。
二世。我们取消您所有受影响的服务，并退还当前计费周期的费用和剩余的周期天数。
例如，下一个账单日期是15/Aug/19($30.00)，今天是30/Aug/19，退款是$30.00 + $15.00 = $45.00。
请告知，如果您选择选项II，请打开标题为“[退款要求案例#29081803]”的机票，并将部门设置为“账单”。所有不相关的票据将不被处理。
对于由此带来的不便，我们深表歉意。当我们将来有机会使用我们的机器时，我们可能会在您需要的时候免费提供数据恢复服务。
我们已经关闭了所有与这个问题相关的已经打开的票据，以供我们的组员考虑。
香港DevOps团队
泵有限公司 |
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发表于 2018-8-31 15:58:52